Booking Terms and Conditions

General

The following terms and conditions apply to all bookings made either direct with All Year Cyprus Travel UK LTD / Puzzle Turizm Yatirimlari STI. LTD (the Company), via Email/Telephone or through the All Year Cyprus Travel UK LTD / Puzzle Turizm Yatirimlari STI. LTD website. All rates featured in the All Year Cyprus Travel UK LTD / Puzzle Turizm Yatirimlari STI. LTD brochure and on the website are subject to availability and we reserve the right to refuse any bookings for any good reason. We will always endeavour to offer the best rates that are available. Direct flights are Non stop to Larnaca and Paphos airports, flights to Ercan airport in North Cyprus operate via one of the airports in Turkey and all flights will touchdown in Turkey for between 30-60 minutes and no change of aircraft is generally required. With the exceptions of transit flights.

Payments

When we confirm your booking a non-refundable deposit of £75 per person will be payable, and a Higher deposits or flight cost may be applied at the time of booking for certain flights/airlines and may be non-refundable (please ask when booking). Some of our holiday packages may also require full non-refundable payment at time of booking. The balance of your holiday must be paid at least 10 weeks before your departure date. If the deposit and/or balance is not paid by the due date we have right to cancel your travel arrangement, and will retain your deposit paid, there is 2/3 % Charge for All Major Credit cards.

Bookings & Payments:

Your Financial protection

When you buy an ATOL protected fight or flight inclusive holiday from All year Cyprus Travel UK LTD you will receive an ATOL Certificate from us (or via our authorised agent through which you booked) Your Protection under our Air Travel Organisers Licence number 10505 This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong." “We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”

"All the flights and flight-inclusive holidays [in this brochure] [on this website - as appropriate] are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate"

“If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”

Booking can be made by telephone, by post, via the internet or electronic mail or through an appointed travel agent. Payment can be made by credit card either via our secure link or over the telephone. We accept payments via Visa, Visa Debit, Master Card and American Express – Payment can also be made direct to our bank account by cheque or electronic transfer. Please ask for details for this method of payment. Flight only bookings and holiday packages including flights maybe subject to a small surcharge which will be notified to you at the time of booking.

After we have made the booking and received confirmation of payment we will issue a receipt which will normally be sent to you by email. Your confirmation booking will contain a booking reference number which must be quoted at all times when referring to any aspect of the booking.

For flight only bookings and packages that include flights a deposit equivalent to the cost of the flights and any associated taxes is payable at the time of booking. Any remaining balance is payable 8 weeks before departure.

Non payment of the full balance amount by the due date to the company or its appointed travel agent will be taken as cancellation by the customer and under these circumstances the company will retain the deposit paid and apply the cancellation charges as set out below.

Cancellation: (by customer)

Days prior to check-in	Refund Amount
56 Days or more	Loss of Deposit plus an administration charge
55-40 Days	50 % Loss
39-22 Days	70% Loss
21 Days or less	100 % Loss

Exceptions to the above scale - Any Airline, Carrier that has to be paid in full at time of reservation. Therefore, the refund is always calculated on just the hotel, and transfer. If for any reason, you have to cancel your booking of the hotel, transfer or car hire please advise us as soon as possible. All cancellations must be made in writing. The cancellation will be taken the date we received your written cancellation.

Scheduled Departure Times

We do not wish to inconvenience customers but unfortunately sometimes changes to scheduled flight times may be required for the airline's operational or technical reasons outside our control. For that reason flight times shown are not guaranteed and may be varied.

The compensation that we offer does not exclude you from claiming more if you are entitled to do so. Force Majeure - We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport.

Cancellation or Alteration by us (The Company):

All Year Cyprus Travel UK LTD reserves the right to modify or cancel any holiday, flight schedule, accommodation or other arrangements, in the event that the holiday chosen by the customer cannot be provided for any reason. If the circumstances referred to in the preceding paragraph occur before the customer’s departure, the company undertakes to offer the customer alternative arrangements, or, if this is not acceptable, a full refund of all monies paid. We plan your holiday arrangements many months in advance and although it is unlikely that we have to make any changes to confirmed arrangements, it does occasionally happen. Most changes are of a minor nature and we will advise you (or your travel agent) at the earliest possible date. Should we have to cancel a tour, holiday or other travel arrangements as a result of hostilities, political unrest, or other circumstances amounting to force majeure, we shall inform you or your travel agent without delay and shall offer the choice of an alternative holiday of at least comparable standard, if available, or a prompt and full refund of all money paid. Any such refunds shall be sent to agents within 10 clear days and to direct clients within 14 clear days. Should we be forced to cancel your holiday for any reason other than force majeure or non payment of outstanding balance, the company, in addition to refunding all monies paid, will pay compensation as per the table in the following paragraph.
A. Accepting the changed arrangements as notified to you.
B. Purchasing another available holiday from us.
C. Cancelling your holiday.
If you choose A or B, we will pay compensation on the scale shown below. If you choose C, we will refund all money paid to us plus compensation on the scale shown below. However, in no case will we pay compensation if the change is due to an event listed in “Important Notice” below. Period of notice we give to you or your travel agent

More than 56 days £Nil
56 - 25 Days £10.00
24 - 8 Days £15.00
0 - 7 Days £20.00

Cancellation or Alteration of Flight Tickets:

Depending on the airline, when making a cancellation of a flight ticket, this could be at a partial or full loss of flight ticket money. If making an alteration ie date, time or name change, this would entail an administration fee plus any additional cost if the new tickets are more expensive. Some airlines will not allow any changes to be made and you would therefore need to purchase a new ticket. This is subject to the terms and conditions of the airline. IT IS IMPORTANT TO MAKE SURE THE INFORMATION SUPPLIED TO THE COMPANY WHEN BOOKING IS CORRECT AS AMENDING TICKETS CAN BE EXPENSIVE. Flight timings shown in the brochures, leaflets and on our website are for guidance only and may be subject to change. The confirmed final timings will be shown on your flight tickets and should be checked when you receive them. We will notify you of any minor changes other than flight timings before your departure. Any amendments or alterations that are not the responsibility of the Company may be subject to a minimum £25 administration charge.

Airport Transfers

Airport transfers are non-refundable if a transfer has been used. On rare occasions, there might be a delay in the transfer reaching you and we apologise in advance if this happens. If you would like to upgrade to a private transfer, this is at a cost of £10 per person, each way.

Your Accommodation/Stay

Use of some services and facilities in the hotels are seasonal, and may depend on the weather conditions. Guests are advised to contact their hotel directly to get more information which services and facilities are open during their stay. The Company shall not be responsible or liable in any way for any claims, whether directly or indirectly, for any services that are not in use during guest' stay at the hotel.

Subject to weather conditions, occupancy etc., the hotels has the right to change opening-closing times/periods of all services and facilities (free of charge, with a charge).

Local charges may apply to some facilities at your accommodation.

Accommodation Upgrades or Amendments:

If you wish to upgrade your room please quote your reference number and the company will check availability with the hotel, advising you of any upgrade supplement and any handling charge. If for any reason the accommodation or resort location becomes unavailable we will always offer you an alternative holiday of equivalent or superior quality. You may accept the change or you can cancel your holiday and receive full refund.

Complaints:

If you have a problem when you are on holiday such as you are not happy with your accommodation, please speak to Hotel First and if they cannot resolve your problem please report it to your local representative who will try to prevent your holiday being spoilt. You should record your complaint on a signed Customer Complaint Form during your holiday. If a “Customer Disclosure form” is completed and signed this will ensure that your complaint has been recorded. The matter cannot then be reinstated on your return back the UK, as a satisfactory resolution has been accepted in the resort. We will not be able to resolve your complaint to the best of our ability if it is not bought to our attention until you have checked out the hotel. If you wish to take your complaint further you should write to our UK Customer Relations Department within 28 days of returning home. If you do not do so, this may affect our ability to investigate complaints and may impact on the way that your complaint is dealt with. Once received your complaint will be dealt within 28 days.

Security:

Whenever you book on line our site is protected ‘256-bit encryption’. Should you prefer it is possible to make your payment over the telephone.

Travel Insurance:

It is a condition of bookings that you take the travel insurance with us or arrange insurance yourself, offering comparable or better cover.

Travel Documents:

It is the responsibility of the client to ensure that passports, visas, vaccination certificates or other necessary travel documents are valid for the entire duration of your holiday. Any fines or payments as a direct result of failure to comply with the above is the total responsibility of the client.

Baggage

Liability for baggage while in the hands of air or sea carriers is governed by international conventions details of which are usually printed on flight tickets or are available upon request to the appropriate airline. All claims of missing or damaged baggage should be made according to these rules and conditions direct with the airline. Claims for baggage lost or damaged while under our control will be considered subject to our negligence being proved. You are advised to insure your valuable items separately.

Behaviour & Responsibilities:

It is your responsibility to arrive at stated departure places on time as detailed on any flight itineraries provided for the outbound and inbound sectors of your flight unless arrangements have been made with us to provide transfers. In the case where we have arranged for transfers it is your responsibility to be ready and available on time at the stated times and places. Any loss or additional expense incurred by failure to do so are not the Company’s responsibility and must be paid by the client.

Use of Personal Information:

The Company needs to obtain certain personal details from you to ensure your booking is processed correctly and your travel arrangements meet your requirements. These will include, where necessary, the names and address of party members, credit/debit card details or other payment details, telephone contact details and special requirements such as those relating to any disability/dietary or medical conditions which may affect holiday arrangements. If we do require additional personal details, we shall advise you before we obtain these from you.

The Company fully complies with the Data Protection Act 1998 and as such your details are confidential and secure and will not be disclosed to any other source Copyright:

All rights including copyright and database right are the property of the company. Surcharges

The price of your holiday package can change due to changes in transportation costs such as fuel, scheduled airfares and other airline charges. Also changes in VAT or any other government imposed changes and also exchange rate variation may affect prices. The Company will attempt to absorb any minor changes as detailed above but may, in the case of any major changes need to add these additional costs to the original price quoted to you. Should you not be happy with any additional costs you have the right to cancel but must exercise your right to do so within 14 days from the issue date of any additional costs to your package price.

Air and Sea Carriers

The liabilities of Air and Sea carriers are generally governed by the Warsaw / Athens / Montreal Convention and the Hague protocol. Air and Sea carriers produce conditions of carriage which become part of your booking conditions both with us and the relevant carrier. A copy of these liabilities can be obtained from us, your agent or the carrier.

Brochure & Website Accuracy

All details and descriptions of resorts and accommodation are checked for accuracy before printing. We have to plan all of our holidays and packages many months in advance of printing and posting on our website. Whilst we will always try and ensure that all of the information contained in our brochures and on our website is as accurate and up to date as possible we cannot be held responsible for any changes that we are unaware off or are out of our control. We will however endeavour to try and notify you as soon as possible of any changes that we feel that you ought to be aware of or may affect your holiday.

Jurisdiction and Law

A contract only exists once we have accepted your booking and issued an invoice. The date of the contract is the date shown on the invoice. This contract is subject and should be interpreted under the United Kingdom Courts.

These Terms & Conditions are subject to change without notice.

Applicable Terms & Conditions are those published at time of acceptance of booking.